Resolution Desk

Grievance Redressal Mechanism

The Complaint if any, directly received by corporate office from the customer, will be attended in consultation with the concerned branch. Similarly, the complaint(s) if any, received at branch (es) other than through Complaint Register, shall be recorded in the Complaint Register and redressed in consultation with Corporate Office.

SHFL will make available facilities at each of its branches and offices for the customers to lodge and/or submit their complaints or grievances, if any. Alternatively, customers can contact us at 1800-102-4345 or email us at or write to us at:

Grievance Redressal Officer:

Mr. Sameer Shilotri
Shriram Housing Finance Limited
Level 3, Wockhardt Towers, East Wing
Bandra Kurla Complex
Mumbai - 400051
Phone: (022) 42410400
Fax: (022) 42410422

In case the response is unsatisfactory or the response is not received from the company within reasonable time (6 weeks) or the customer is dissatisfied with the response received, the customer may approach NHB at the following address / mail id.

National Housing Bank

Department of Regulation and Supervision
(Complaint Redressal Cell)
4th Floor, Core 5-A, India Habitat Centre
Lodhi Road, New Delhi - 110003
Email Id:

I authorize Shriram Housing Finance Ltd. representative to call/sms/email me with reference to my enquiry